Louisville shoppers buy more used cars each year than they do new ones and that’s more true than ever in this tricky economy. But when you buy a used car, very often you’re the one who feels used.
I hear the sob stories about crummy used cars day in and day out. Problem is, most people make no effort to check out a used car before they seal the deal. Guess what, folks: You cannot return a used car. Let me say that again: You cannot return a used car.

There are federal laws that guarantee refunds for certain products sold in certain places but cars are not one of them. It’s an incredibly expensive piece of machinery and once you sign on the dotted line, it’s yours.

I recently heard from a woman from Louisville who bought a sleek Toyota Celica. Of course, she didn’t find out until three months later that the car had been in a wreck so bad that the front end was in the front seat. If She had the car checked out in the first place, she would have learned that there were still price tags on her rebuilt engine. Her hood was hopelessly crooked. The purchase hurt her pocketbook and could have hurt her. The car was too dangerous to drive, for her, and the other residents of Louisville.

So where should you shop for a used car?

New car dealers in Louisville have advantages because they get so many trade-in vehicles. Most new car dealers have their own shops so they can tune up the trade-in and offer a warranty. Typically, dealers sell the cleanest trade-ins themselves and dump the dirtier ones at auctions. But these days, used cars are in such high demand that new car dealers may supplement their supply by buying at an auction.

By law, a dealer in Louisville must post a “buyer’s guide” on each used car that tells you whether the car is being sold “as is” or with a warranty. The buyer’s guide becomes a part of your sales contract, so hang onto it. If the used car was serviced at the dealership, you may be able to get copies of the service records. If the dealer is offering a basic warranty on the car, you may be able to negotiate to get more things covered.

Louisville used car dealers get most of their cars at the wholesale auctions, which are not open to the general public. Keep in mind that even reputable used car dealers may get mostly the leftovers that new car dealers didn’t want. Beware of used car dealerships that are brand new, change names often or move around a lot. Used car dealers must also post the “buyer’s guide” that tells you whether a car comes with a warranty. If the guide is missing, it’s illegal.

Some used car dealerships in Louisville call themselves “auctions” to generate excitement and make people think they’re getting a deal. These make-believe auctions don’t allow test-drives. One customer called me to complain that she bought a car at an “auction” and later learned the car couldn’t drive in reverse. The auctioneer had driven the car forward when it came up for a bid and the customer had driven it forward — right off the lot.

If you’re a master bargainer, you can probably get a better price somewhere else. But if you’re allergic to haggling, this could be a good choice for you. Just remember, even though the salespeople are low key and the showroom is sleek, a used car superstore still sells used cars. You need to scrutinize the car, same as always. One exception: Some used car superstores in Louisville have actually begun allowing returns. There’s a time limit of three to seven days, but it’s progress. Why shouldn’t cars be sold just like other products?

You can get a good deal in Louisville buying from a private owner, because there’s no dealer mark up. To protect yourself, insist on seeing copies of service records and records of the original purchase. (That will help you avoid illegal, unlicensed car dealers who pose as individual owners and unload defective cars on unsuspecting purchasers.) Scrutinize the car carefully, because it’s not like dealing with a Louisville business that has a reputation to uphold. Private owner sales are assumed to be “as is” unless you draw up a written contract with the seller.

These days, computer databases are a godsend for used car buyers. Carfax.com is probably the best known. You just provide the vehicle identification number, or VIN, of the car you’re interested in. Within minutes you can find out whether that cool Louisville car is a problem — or a peach. You’ll get a vehicle history report, which can reveal salvage cars, odometer fraud and flood titles. You can even find out whether the car was once a taxi or rental car. There is one weakness: These databases rely on government records. If the car was in a fender bender that wasn’t big enough to warrant a police report, there will be no record of the accident. That’s where a physical inspection becomes important.